FAQ
Thank you for shopping at the Comfort-Air eStore. All products are provided by The J. Paul Company.
The J. Paul Company is proud to provide a wide selection of Apparel and Promotional products for you and your team all at great prices.
The J. Paul Company
2535-B East State Hwy 121, Suite 100
Lewisville, TX 75056
The J. Paul Company Account Representative
Michele Pignone michele@jpaulco.com
Frequently Asked Questions
What payment methods are available?
All major credit cards (Visa, Master Card, American Express & Discover) are accepted and securely processed using e-commerce secured by Secure Sockets Layer (SSL) technology.
How and when will I receive my purchase?
Production time varies by item. Please view the item to see turn time prior to shipping. If items are needed sooner, or to discuss special delivery requirements, please e-mail an account representative, or call them at 972-418-4977.
Will I receive confirmation of my online order?
Yes, you will receive an e-mail verification of your order.
How often is this website updated with new products?
The J. Paul Team will provide refresh options semi-annually.
Where can I add special instructions to my order?
At the end of your checkout, a "Special Instructions" field is available for such requests.
What is your return policy?
Returns are accepted within 30 days of receiving your order. Please see our Return Policy selection for return instructions.
What if I don’t see the color or item I am looking for?
If there is another item or color that you are looking for, please contact Michele Pignone michele@jpaulco.com for all options.
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