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FAQ

General Information


Thank you for shopping the Tyler eStore. The J. Paul Company is proud to provide this online company store to employees. Here you will find a wide selection of corporate apparel, crystal awards, quality promotional products and gift certificates all at great prices. All apparel prices include one embroidered logo.

The J. Paul Company is located in Lewisville, TX. Feel free to stop by for a visit and tour of our manufacturing facilities and showroom. Our address is:

The J. Paul Company
2535-B East State Hwy 121, Suite 100
Lewisville, TX 75056


Your J. Paul representative is Kristina Fleming. She may be contacted by e-mail at kristina@jpaulco.com or by calling 972-418-4977 or Cell: 214-642-2783.

Frequently Asked Questions


What payment methods are available?

All major credit cards (Visa, Master Card, American Express & Discover) are accepted and securely processed using e-commerce secured by Secure Sockets Layer (SSL) technology. Authorized corporate buyers may also submit purchase orders at net 30 days. There is also a gift certificate payment option as well.

How and when will I receive my purchase?

Quick Ship items will ship within 24 hours. All other items will ship in 5-7 working days. If items are needed sooner, or to discuss special delivery requirements, please e-mail Kristina Fleming, or call her at 972-418-4977.

Will I receive confirmation of my online order?

Yes, you will receive an e-mail verification of your order.

How often is this website updated with new products?

Expect seasonal updates from which to choose new products from.

Where can I add special instructions to my order?

At the end of your checkout, a "Special Instructions" field is available for such requests.

What is your return policy?

Please see our Return Policy information listed HERE